If you’ve misplaced your keys, we would love to help! While we do not have a master key or copies of your key, we can assist with having the lock cut. Please reach out to us during normal business hours to request to have your lock removed. We charge a nominal fee for this service of $100, which is due at the time the service is requested. Once we initiate the process, our team will remove your lock, leave you a new disc lock just inside your unit and safely secure your door with a temporary combination lock. You will be notified once this service has been completed, typically within 5 business days. We kindly ask that you visit the facility as soon as possible, after your lock was removed, to secure your unit and return our combination lock. Combination locks can be returned to the ‘Lock Box’ at the entrance gate of Kent County Self Storage. There is a $25 fee if the combination lock is not returned.
If you prefer, you may hire a local, insured locksmith to remove the lock. You will need to schedule this service with the locksmith and then notify our staff at (616)559-0011 of the: date, time and locksmith’s contact information. It will be your responsibility to securely lock your unit after the locksmith has completed the job.