FAQ: What Storage Items Are NOT Allowed at Kent County Self Storage?

We want you to find a quick, easy and suitable Grand Rapids self storage unit for all your storage needs. However, please know that there are certain items which we simply cannot allow inside our rental units.

The following list includes but is not limited to items that are strictly prohibited when renting storage space at Kent County Self Storage:

Food and drinks. Please don’t ever, under any circumstances, store food, drinks or any other pest/bug attractant of any kind inside your storage unit. Even if the food/drink is sealed, in a box, plastic bin, etc…this is still not allowed. Alcoholic and non alcoholic beverages, gum, candy, baking supplies, dry food such as noodles or cereal, powders, coffee grounds, canned food, produce, grandma’s famous homemade casserole….you get the idea.

Additionally, please do not leave food containers, wrappers, fast food bags, beverage containers or trash of any kind on our property. We do have surveillance, and if we find you littering, bringing food into or leaving food outside your unit, your account will incur a $50 fee.

Flammable items such as gasoline/fuel, kerosene, motor oil, oil based paints, etc…basically nothing that can easily catch on fire. If storing a vehicle, we ask that you check out our blog on Kent County vehicle storage.

Firearms, fireworks or any other explosive. These items are illegal to store in your storage unit and are strictly prohibited, even if obtained legally.. 

Anything living such as animals, plants, humans, etc.. If you have to feed it or water it, please don’t store it. We’re hoping this one is self explanatory.

Anything illegal. This includes anything stolen, drugs of any kind, or any stolen drugs (prescription or non prescription) of any kind. Please obey the law and don’t store illegal items at our storage facility. Again, please be aware that we have over 40 cameras covering our entire property. Footage can be easily accessed in the case of suspected illegal activity.

Now that we have covered what you can and cannot store inside your storage unit, please know that any cars left outside of your unit unattended will be promptly towed at the owner’s expense.

Thank you for respecting our rules and our property. If you have further questions or concerns, please feel free to call us at 616-559-0011.


FAQ: How To Do I Rent a Storage Unit from Kent County Self Storage?

Thank you for visiting Kent County Self Storage online! We are your number one go-to storage facility for the easiest and most convenient self storage solution in Grand Rapids.

The rental process couldn’t be any easier! Everything is done online without ever having to step foot in an office. Our website allows you to rent storage online in minutes and access your unit immediately.

On our website homepage, we display all our sizes, prices and availability. If you’re unsure of the size you need, we have provided pictures of all sizes on our homepage. If the size you need is unavailable, simply click on the Wait List button, enter your email address when prompted, and we will notify you via email when a unit opens up.

When you’re ready to begin the easy rental process, click on the shopping cart icon under the appropriate size as shown below:

Grand Rapids Storage Units

This will bring you to the checkout page:

easy self storage

Fill out the information required as follows:

Name, address, email and phone number – This information must be accurate and updated in your online account if the information changes. Should your account fall past due, we will use this information to contact you. If the information is incorrect and we cannot get in touch with you, you could risk losing the items in your storage unit. 

Your email address will be the username for your storage account and is used to log into your online account.  Be sure you have access to that email so you can reset your password if you forget it.

Account Password: This is the password you will use to log into and manage your online account. Please keep this password somewhere safe.

Credit Card Information: We accept all major credit cards, debit cards and pre-paid cards. 

After you’ve entered the information required on the screen, it is very important to review the Rental Agreement. Click on the red link labeled Rental Agreement under the Rent Now button BEFORE finalizing your storage rental. You will find important information regarding our policies and requirements, as well as information regarding rental violations.

The amount due will be a pro-rated amount from the date of rental through the end of the month. Your first payment will be due on the 1st of each month thereafter. This due date is the same for all customers and cannot be changed.

Once you’ve completed your review of the rental agreement, click the Rent Now button. 

You will be directed to a thank you page that looks like this:

This information will also be sent to you via email. Please be sure to save your gate code and unit number somewhere safe. If you want to access your unit after hours you will need to have your gate code with you. If you do lose your gate code it can be accessed anytime in your online account under My Rentals. Also, be sure to save your welcome email for future reference. This includes a copy of your rental agreement for your review.

At this point you can access your storage unit immediately. Some people even rent their self storage unit in minutes on their cell phone while standing outside our facility! 

When you arrive at your unit, simply slide the latch to the unlock position and open the unit. (If it’s not sliding, push down on the right handle gently with your foot while you slide the latch) Your free pre-packaged lock will be located on the ground, ready to use, inside your storage unit. This is yours to keep with your rental and does not need to be returned.

And it’s that simple! The entire process literally takes minutes and you can begin storing items inside your unit. 

Should you have any questions or issues, you can call us at 616-559-0011.

We hope you decide to make your life a little easier and choose the most convenient self storage solution in the Kent County and Grand Rapids area!

Kent County Self Storage Team

FAQ: What is Kent County Self Storage’s Payment Policy

At Kent County Self Storage, we want your monthly payment to be quick and easy. For this purpose, we have all accounts set up to be automatically withdrawn your chosen account on the 1st of each month.

We accept debit cards and all major credit cards, including pre-paid credit cards. We do not accept cash, checks or money orders.

When you rent from us you will be required to provide a credit card or debit card payment upon checkout. This card will be charged on the 1st of each month, unless you update your payment method online prior to the 1st of the month. You can do this by logging into your online account at www.kentcountyselfstorage.com/my-account. Your username will be the email address you used when renting your unit. If you don’t remember the password you chose originally, simply click the “Lost your password?” link to reset it. 

The payments are collected by our system early in the morning on the 1st. Once the payment is accepted, you will automatically receive a payment receipt via email. If, for some reason, you payment is declined, you will receive an email notifying you that your payment did not go through. At this time you have the opportunity to log into your online account to update your card info and process the payment.

There is a 5 day grace period before access is restricted and late fees are applied. Payments made on or after the 6th are subject to additional fees. Please refer to your storage rental agreement for details regarding late fees and our eviction process. 

As always, if you have any questions not covered here, please feel free to call us at 616-559-0011.